Q & A

Debt Recovery Agency Cape Town  


Click on the questions below for more information on Kredcor and our Services

Corporate & Commercial Debt Recovery

How often do I receive feedback?

When ever you want or need… We are always available, and always willing to assist. You receive detailed monthly written reports on the progress and status on all cases handed over, and you are also more than welcome to contact us at any stage.

Who looks after my account?

Kredcor assigns a dedicated Relationship Manager to look after your affairs… there is no “call-centre” scenario with us! You will receive personal attention from one of our highly experienced relationship managers. We see ourselves as an extension of your Debtors Department.

Does Kredcor recover on Consumer Accounts?

No, we do not. We specialise in the recovery of Corporate / Business Accounts only. We will however manage some Consumer accounts for our existing (loyal) Business Clients on an Ad-hoc basis.

Which areas does Kredcor cover?

We do Business debt recovery Nation-wide, the whole of Africa and Internationally.

We are Appointed Agents for various European companies to handle their Africa Accounts.

How much does Kredcor charge for collections?

We work on a No-Success No Fee basis.

If we do not collect, you do not pay a cent!

No hand-over-, Admin- or any other fees or charges payable!

Other services will only be done on your written request & approval.

We charge a maximum fee of 15% (on successful collection only) We will also negotiate an appropriate commission fee influenced by the age, volume and size of your accounts.

Why use Kredcor and not an attorney?

We do not replace attorneys. We fulfill a service which is a necessity before going the legal route.

If we are successful, we save you a lot of time & money! If not, we have done the ground-work for the next step (legal action) and it will not cost you a cent (…no-success No-fee…)

Will my company’s image not be tarnished?

Not by Kredcor! We do work for major blue-chip companies and will never ever allow or do anything that may potentially harm our or any of our Client’s names!

At what stage must we hand over debt for collection?

This naturally varies from business to business, your industry, terms & conditions and the relationship with your Client(s)…

As a starting point, when a debt is overdue for double the allowed term, the warning lights must go on; eg: 7days to 14, or 30 days to 60…

When the non-payment continues and triples, we recommend that you hand the account over; eg: 21 days or 90 days… This will off course limit your changes at a later stage of having to write off a total amount on one or more accounts.




What is the difference between a Credit Report and a Risk Assessment?

A Credit Report provides you with a wide array of information on a business subject and the subject principals.

A Risk Assessment provides you with a professional, calculated Opinion, Rating and Conclusion based on the available information on a subject and its principals, after the information is gathered, sifted, verified, double-checked and processed by us.

Where do you obtain the information from?

We obtain our information from virtually every available source, including the major and international credit bureaus, local information providers and all national and public information sources.

Do you verify the information for accuracy?

All information is verified & confirmed for correctness. We double-check any possible discrepancies, especially where financial considerations and possible influences may be vital.

What happens when you conclude a negative rating?

The decision whether to extent credit facilities or not and the terms applicable naturally remains your’s to be made. We provide an opinion, based on the current financial situation and indicators concerning the subject. Some of our Clients relies blindly on our opinion, rating and conclusion…

When is it necessary to do a Risk Assessment?

When you consider taking on a potential new Client who applied for Credit Terms.

When there are danger signs with an existing client, like a (negative) change in the payment pattern.

Some of our Clients request a check on all of their clients once every six- or twelve months. This is often very effective as an “early warning system”, avoiding potential  future surprises and subsequent write-offs.

How long do we have to wait for an assessment?

We finalise & deliver 95% of our Risk Assessments within 8 working hours.

Debt Recovery Agency Cape Town

Please feel free to chat to us in regards to any further queries you may have. We have been in the Debt Recovery Business for 20 years. We deal with almost all different Industries and have Clients across the board. We surely don’t know it all, but we have vastly experienced people who will go the extra mile in order to answer any questions you may have.